Dell Hiring for Fresh Graduates as Technical Support Engineer
Join us as a Technician on our Technical Support team in Gurgaon to do the best work of your career and make a profound social impact.
Qualifications: Any Graduate
Industry Type: IT-Software, Software Services
Technical Support Technician
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technician on our Technical Support team in Gurgaon to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
You Will:
- Demonstrate good judgment in analyzing information to make routine decisions.
- Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
- Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
- Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.
- LearnDell technologies products & services and should be able to identify how these products and services align to customer needs.
- Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
- Be compliant to and adhere to process design as per the management decision.
- Cooperate and collaborates with colleagues, cross- functionally, to support the technical solution process.
- Understand the administrative and operational requirements of the job.
- Demonstrate good judgment in analyzing information to make routine decisions.
- Follows up with occasional ownership issues/outbound calls.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Graduate Fresher to 4 years of relevant work experience required
- Undergrad with 1 year of relevant work experience required
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
- Excellent spoken and written English
- Ability to handle stressful situations.
- Goal/Career oriented and self-motivated
- Desirable Requirements:
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Very Good Solutions Positioning Skills
- Any relevant Certification/Qualification.
Desirable Requirements:
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Very Good Solutions Positioning Skills
- Any relevant Certification/Qualification.
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